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Digital Experience Lead · 10 Years Enterprise UX

Digital
Experiences.
Intelligently
Crafted by

A boutique studio specializing in UX strategy, conversion-focused web design, and scalable digital experiences—crafted with intention, built for growth.

Based Globally
Available for Projects

Featured Projects

A selection of enterprise experiences — each one built on strategy first, pixels second.

Industry
Sports Nutrition & Hydration
Project
Optimizing the Digital Purchase Journey
Expertise
Enterprise UX Strategy • Customer Journey Optimization • Subscription Experience
Overview

Led UX strategy initiatives focused on improving customer journeys, subscription experiences, and conversion opportunities through behavioral analytics, usability best practices, and scalable enterprise design thinking. The work centered on reducing friction throughout the shopping experience while supporting long-term customer retention.

View Website → (Nuun, opens in a new tab)
Industry
Health & Wellness
Project
Simplifying Product Discovery at Enterprise Scale
Expertise
UX Strategy • Conversion Optimization • Customer Experience
Overview

Supported ongoing UX optimization efforts across one of the world's leading supplement brands by improving product discovery, navigation, and customer education. Leveraged behavioral insights and UX best practices to create more intuitive shopping experiences that balance business goals with customer needs.

View Website → (Nature's Bounty, opens in a new tab)
Industry
Senior Living & Healthcare
Project
Modernizing a Mission-Driven Digital Experience
Expertise
Enterprise Website Strategy • UX Design • Information Architecture
Overview

Contributed to the redesign of one of the nation's largest nonprofit senior living organizations, focusing on simplifying complex service offerings, improving information architecture, and creating clearer pathways for prospective residents, families, and healthcare partners.

View Website → (National Church Residences, opens in a new tab)
Industry
Senior Living
Project
Building a Resident-First Digital Experience
Expertise
Enterprise Website Design • UX Strategy • Conversion Optimization
Overview

Helped reimagine the online experience for a large senior living organization through a more intuitive information architecture, improved content hierarchy, and a scalable design system that supports multiple communities while making the decision-making journey easier for families.

View Website → (Westminster Communities of Florida, opens in a new tab)
Industry
Artificial Turf & Outdoor Living
Project
Creating a Scalable Digital Product Ecosystem
Expertise
UX Strategy • Product Experience • Website Design
Overview

Led UX strategy and digital design initiatives focused on improving product discovery, strengthening dealer acquisition, and building a modular website experience that could scale across multiple brands while simplifying complex product offerings.

View Website → (ForeverLawn, opens in a new tab)
Industry
Pet Products
Project
Helping Customers Choose with Confidence
Expertise
Website Redesign • UX Strategy • Conversion Optimization
Overview

Redesigned the digital experience to better educate pet owners, improve product storytelling, and guide users toward the right solution through a simplified buying journey and conversion-focused user experience.

View Website → (K9Grass, opens in a new tab)
Industry
Industrial Automation & Advanced Manufacturing
Project
Transforming Complex Engineering into an Intuitive Digital Experience
Expertise
UX Strategy • Information Architecture • Corporate Website Design • Content Strategy
Overview

Partnered on a complete website redesign for one of the region's leading custom automation engineering firms. The goal was to simplify highly technical capabilities, organize a broad portfolio of automation solutions, and create a modern digital experience that helps manufacturers quickly understand SDC's expertise and confidently engage with their team. The redesign emphasized clear information architecture, stronger messaging, and scalable content patterns that support long-term growth.

View Website → (SDC Automation, opens in a new tab)
Industry
Marketing & Creative Agency
Project
Designing a Premium Agency Experience
Expertise
Website Design • UX • Creative Direction
Overview

Contributed to a high-end agency website experience focused on immersive storytelling, refined interactions, and premium visual design that reflects the agency's creative capabilities while encouraging deeper engagement.

View Website → (Maverick Advertising, opens in a new tab)

How It Works

Four stages. No guesswork. Every project moves through the same disciplined process.

01 / Discover

Understand the business

Goals, audience, data and constraints — before a single pixel is placed.

02 / Define

Architect the strategy

Information architecture, UX flows and conversion logic mapped end to end.

03 / Design

Craft the experience

High-fidelity design and a reusable system, built for scale and accessibility.

04 / Deliver

Ship and measure

Launch, instrument and iterate against real conversion and engagement data.

Services

End-to-end capability across every phase of the digital experience lifecycle.

Every successful website starts with strategy. Through stakeholder discovery, user journey mapping, competitive analysis, and conversion-focused planning, I help uncover what your users need—and what your business needs to achieve.

Includes
UX Strategy User Journey Mapping Discovery Workshops Conversion Strategy User Flow Planning Content Prioritization UX Audits

A beautiful interface can't fix a confusing structure. I organize content into intuitive navigation systems, scalable sitemaps, and page hierarchies that help users find what they need quickly while supporting long-term growth.

Includes
Sitemap Creation Information Architecture Navigation Strategy Content Hierarchy Wireframes User Flows Page Planning

From marketing websites to enterprise platforms, every interface is designed with intentional hierarchy, accessibility, and conversion in mind—creating experiences that are as functional as they are visually compelling.

Includes
Homepage Design Interior Templates Landing Pages Responsive Design UI Design Interaction Design Accessibility Best Practices

Design systems create consistency across every page while making future updates dramatically easier. Whether launching a new brand or supporting an enterprise ecosystem, reusable components keep teams aligned and websites scalable.

Includes
Component Libraries UI Kits Figma Libraries Brand Systems Modular Templates Developer Handoff

Great websites don't stop at launch. Using behavioral analytics, usability insights, and CRO best practices, I identify friction points and recommend improvements that create measurable business impact.

Includes
UX Audits CRO Reviews Heatmap Analysis Behavioral Analytics A/B Test Recommendations Funnel Optimization Accessibility Reviews

The Toolkit

The software and systems behind every engagement.

UX & Product Design

Figma FigJam Adobe XD Sketch

Wireframing, interface design, interactive prototypes, design systems, developer handoff, collaborative workshops.

Creative Suite

Adobe Photoshop Adobe Illustrator

Brand assets, UI graphics, iconography, motion design, presentations, image editing, marketing creative.

UX Research & Accessibility

Stark axe DevTools WAVE Baymard Institute

Accessibility reviews, usability best practices, UX research, WCAG compliance, ecommerce best practices.

Analytics & Optimization

Google Analytics 4 Glassbox Hotjar Microsoft Clarity Optimize

Behavior analytics, heatmaps, session recordings, funnel analysis, user behavior, conversion optimization.

AI & Productivity

Claude ChatGPT Gemini Perplexity

Research acceleration, content ideation, UX documentation, design exploration, workflow efficiency.

Collaboration

Jira Confluence Trello Monday.com

Agile workflows, stakeholder collaboration, documentation, sprint planning, project communication.

Developer Collaboration

Figma Dev Mode Ziflow

Design specifications, component libraries, developer handoff, scalable implementation.

About

Strategy first. Pixels second.

WebMDesign is a boutique studio led by Marissa — a digital experience lead with a decade of enterprise UX behind her, spanning senior living, health and wellness, ecommerce, and industrial manufacturing.

The work is deliberately small-batch. Every engagement gets strategy, research, and a design system built to outlast the launch — not a template with a new logo dropped on top.

Experience
10 Years Enterprise UX
Based
Globally · Remote
Focus
UX Strategy & Design Systems
Availability
Open for Projects
Start a Project
Marissa, founder of WebMDesign
What it's like to work with MD

Built through trust.
Proven through partnerships.

Not my words, but theirs…

"An absolute
dream
to work with."
Kayla Bravo CEO · Maverick Advertising Brand Client
"Took our ideas and
elevated them
beyond expectation."
Kim Grisvard Senior Director of Marketing · National Church Residences Brand Client
"One of the most reliable
and solutions-oriented
partners I've ever worked with."
Michaela Leary VP, Delivery & Operations · Fountain Digital Agency Partner
"Clients have repeatedly raved about the exceptional designs she's delivered."
Abby DeBarr Digital Marketing Strategist · Fountain Digital Agency Partner
"She nails the creative
and the strategy."
Josh Yager Owner / Lead Developer · DevQ Development Partner
"She's my go-to for anything UX or design-related. She even provided strategic recommendations and a mockup without being asked."
Lyndsey Ardito Director of Marketing · National Inventors Hall of Fame Brand Client
"A tenacious
problem solver."
Marissa Burkhardt Chief Strategy Officer · Fountain Digital Agency Partner
"Unique and progressive designs rooted in data. Highly professional, collaborative and dedicated."
Katie Pitts EVP, Client Service · Fountain Digital Agency Partner
"Our minds are now at ease that we finally will have a website that represents our brand."
Katrina Davis Administrative Director · CSJ Initiatives Brand Client
"You have all that is required and more. You are very professional—you're famous."
Mario Ramos Business Colleague · Nestlé Health Science Enterprise Colleague
Reputation Snapshot
LISTENS THINKS STRATEGICALLY ELEVATES IDEAS INTENTIONAL PURPOSEFUL COLLABORATIVE
DETAIL OBSESSED CLIENT FOCUSED DEPENDABLE FAST
DEVELOPER FRIENDLY INTENTIONAL THINKS STRATEGICALLY ELEVATES IDEAS PURPOSEFUL
Contact

Let's build something intentional.

Tell me what you are working on. If it is a fit, you will get strategy and a plan — not a sales pitch.

Availability
Open for Projects
Based
Globally · Remote